Privacy Policy

Last updated: January 31, 2026.

1. Introduction

Welcome to the Saraj Dent website. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

2. Data Collection

We collect the following types of data:

  • Personal data: Name, surname, phone number, email address that you voluntarily provide when booking appointments or contacting us.
  • Medical data: Information about your dental health that you provide during consultations and treatments.
  • Technical data: IP address, browser type, time zone, and cookie data.
  • Usage data: Information about how you use our website.

3. Purpose of Data Use

We use your data for the following purposes:

  • Scheduling and confirming appointments
  • Providing dental services and treatments
  • Communicating with you regarding your appointments or inquiries
  • Improving the quality of our services
  • Fulfilling legal obligations
  • Marketing and promotion of our services (only with your consent)

4. Data Protection

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Only authorized members of our professional staff have access to your medical records.

5. Data Sharing

We do not sell your personal data to third parties. We may share data only in the following cases:

  • With professional partners who assist us in providing services (laboratories, specialized clinics)
  • With insurance companies for processing reimbursement claims
  • When required by law or to protect our rights

6. Cookies

Our website uses cookies to improve your user experience. Cookies are small text files stored on your device. You can control cookie usage through your browser settings.

We use the following types of cookies:

  • Necessary cookies: Enable basic website functions
  • Analytical cookies: Help us understand how visitors use our site (Google Analytics)
  • Marketing cookies: Used to display relevant advertisements

7. Your Rights

In accordance with data protection law, you have the following rights:

  • Right to access your personal data
  • Right to correct inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to data processing
  • Right to withdraw consent

8. Data Retention

We retain your medical records for as long as required by law (minimum 15 years after the last treatment). Other personal data is retained only as long as necessary for the purposes for which it was collected.

9. External Links

Our website may contain links to other websites. This Privacy Policy applies only to our website. We recommend reading the privacy policies of other websites you visit.

10. Changes to Privacy Policy

We reserve the right to update this Privacy Policy as needed. All changes will be published on this page with a new last updated date.

11. Contact

If you have any questions regarding this Privacy Policy or how we process your personal data, you can contact us:

  • Email: info@sarajdent.com
  • Phone: +387 33 875 877
  • Address: Branilaca Sarajeva 20, 71000 Sarajevo